Why Xassist
Reduce Opertional cost in greater way
Empowering field service technician with a tool to access real-time AR support from remote expert drastically reduces the time to troubleshoot the problem which in-turn reduces the travel cost as well.
Why Xassist
Train Technician faster than ever before
Transform new-recruits in the team as an instant expert by training them effectively via modern way of remote mentoring and boost their confidence in problem solving.
Why Xassist
Augmented Intelligence
Without the expert guidance, technician's can use the Xassist application to automatically recognize the product & its issues and guides with the step by step visual procedure for complex assembling, disassembling, repair and maintenance process.
Why Xassist
Product Knowledge Automation
Capture and store the practical knowledge created during the maintenance or service process to search, edit, share and re-use
Why Xassist
Enterprise Grade Solution
Adopt an enterprise grade solution that can be integrated with back-office enterprise systems such as FSM, ERP, CRM, LMS to ensure comprehensive view of the organization's IT environment
How It Works
How It Works
Customer
Assist
Connect
Technician can connect with customer by sharing the V-Code or by entering customer's V-Code
Collaborate
Start collaborating with customer through Video based AR Calling
Resolve
Guide and assist the Customer through AR based annotation to show a demo or resolve any issue
Technician
Assist
Connect
Expert's from anywhere can connect with Technician's from Desktop Web browser or thro Xassist app using V-Code
Collaborate
Both Expert and Technician can collaborate through Video Based AR Calling (High Bandwidth scenario) or Image based AR calling (Low Bandwidth scenario)
Fix
Expert can visually identify the issue and guide the technician thro AR based annotation to fix the issue which needs expert's assistance
With Xassist you can
84%
First Time Fix Rate
29%
Machine Down time
89%
Remote resolution rate
42%
Training time
19%
Technician dispatches
Security Compliance
Amazon Web Services (AWS) maintains an impressive list of reports, certifications, and third party assessments to ensure complete and ongoing state-of-the-art data center security (https://aws.amazon.com/compliance/programs). They have many years of experience in designing, constructing, and operating large-scale data centers.
AWS infrastructure is housed in Amazon-controlled data centers throughout the world. Only those within Amazon who have a legitimate business need to have such information know the actual location of these data centers, and the data centers themselves are secured with a variety of physical controls to prevent unauthorized access. More information on AWS data centers and their security controls can be found here: https://aws.amazon.com/compliance/data-center/data-centers
Get the complete Xassist feature list
and tutorial in your mail box
Mail contains all the feature list in detail and tutorial for using Xassist effectively
